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Prevent emails from being sent out

edited Aug 31, 2020 6:26PM in Ask A Guru 2 comments

We have a non-Sandbox environment.

We are not yet live.

We want to prevent emails from being sent out accidentally to customers for our test transactions.

In particular, we have problems with Cases.

Even when we turn off options in Support preferences, notification tab, emails still get sent out when we put in a reply to all and then merge and send.

The emails still go out.

We're just about to go into UAT and don't want our customers getting emails from testing.

We also have option default case form to "internal only".

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