Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
how to manage kit item in return authorization - restock option ?
Dear the community,
I come back today with a question we face today (didn't have the case before), it concerns the return authorization + item receipt with kit items :
We sale kit items, with inventory item components, and in some cases we have losses of our goods (transport issues, thefts..) in any case we have to refund our customers, or create a credit memo. To manage it, we use the return authorisation form, then approve then click on receive :
When it is an inventory item only, we can check/uncheck the "restock" box on the item receipt line, which is ok.
0