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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Inactivating Custom Segments
Here are the reminders when setting a custom segment as inactive:
- When you inactivate a parent custom segment but leave its child segment active, the child segment is no longer filtered by the parent
- If you attempt to inactivate a custom segment that is used as a search filter or in a workflow, the inactivation is not allowed and a message appears indicating why the custom segment cannot be inactivated
- Inactive segments and their values are not visible on historical transactions, nor are they available when entering new transactions
You may check SuiteAnswers articles below for more information:
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