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There Is No Popup to Send an Email in Invoice > Actions > Email
Updated May 6, 2022
There is no popup for Email when the user navigates to Invoice > Actions dropdown menu > Email even if the Use Popup for Main Transaction Email Button is enabled in Setup > Company > Email Preferences > Transactions tab.
This is because, the Track Messages permission is not granted to the custom role.
Tip: Set the Track Messages permission to at least Edit access level for the user can create new, view existing, and edit existing messages.
Thank you.
🌟Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator
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