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Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Release 2020.1: Entity Merge User Interface Enhancements
NetSuite 2020.1 includes the following changes to the Entity Merge user interface:
- The Merge From field is now the Duplicate field. This field indicates which records NetSuite regards as duplicates and merges into a master record.
- The Merge Into field is now the Master field. This field indicates which record NetSuite merges duplicates into.
- The Entity Merge page now includes a Duplicate/Master Summary with a summary of the entities NetSuite will merge. You can select which entity-specific information appears in the Duplicate/Master Summary.
These changes appear on the Manual Merge page. To access this page, click Merge in a duplicate entity’s record.
🌟Q2 2026 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator
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