Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
[NetSuite] Discrepancy in the transaction amount
Team,
I have the following difficult case with Customer Balance. Maybe you could help me?
In NetSuite, the Customer has the adjustment $ 6805.96. The exchange rate is 1.298904
During the integration, we received this transaction, but the transaction amount is $5470.769 and the currency is unknown.
I tried to calculate 5470,769 * 1,298904 = 7106.
But I don't understand, why in NetSuite on UI the amount is $6805,96.
I was able to download fxAmount = 6805.96 for this journal entry, but there is no field for fxAmountRemaining.
On forum I found the information that in the request for receiving documents I should send <ns15:balance xsi:type="ns18:SearchColumnDoubleField"/>instead of the
0