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How to manage returns of inventory item without booking it back into inventory
I have an inventory item for sale. This operates as a pretty standard inventory item for sale with a revenue recognition based on fulfilment. When we receive returns we will raise a credit memo and refund the customer. However, we never actually physically receive the items back, we just issue a refund. How should I process this kind of transaction in Netsuite? At the moment, I raise a credit memo for the item but I put quantity of 0 and value of £30k this is so that stock volume and value is not affected. When raising the credit memo like
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