Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
AE:Payment Instruments - Payment Hold on Sales Order
We are using the Payment Instruments feature (as this is the recommended configuration from our Payment Card Gateway provider).
When processing a Sales Order with a Sales transaction, NetSuite will create a Payment transaction if the card is processed succesfully.
If the card authorisation fails, then a 'Payment Hold' is placed on the Sales Order. This shows as a banner across the top of the Sales Order.
From checking Saved Search results, the 'Payment Hold' field is not completed in this case. The 'Payment Event Result' field shows 'HOLD' for any transaction on Payment Hold (and shows 'ACCEPT' for successful card payments).
0