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Negative Customer Deposit Balance on Customer Record

in Ask A Guru 4 comments

Hello All,

We are in the process of trying to clear up our accounts and customer records to reflect accurate accounting/balance information. We have a few customer records that are showing a negative balance in the "Deposit Balance" field under the financial tab. Upon investigation, we have discovered that several years ago somone changed the Customer Deposit amount on the deposit after Deposit Applications were applied to an open invoice resulting in more being applied than what was recorded in the deposit. Unfortunately, this was several to many years ago and we can not go in and fix it the proper way

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