Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Communication Files not "summarized" to Customer Level
When we create a Message or Note on a transaction, we can see that Message or Note on the Customer record. When we create a New File on a transaction, that file isn't visible on the Customer record when going to Communication>File. Is that the normal behavior? Thanks.
Kent
RagLady.com
Tagged:
0