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How to fix error Unable to find a matching line for sublist apply with key: [doc,line] and value

edited Jun 21, 2022 2:46PM in Ask A Guru 15 comments

Hi,

We have a problem when syncing a payment from Zuora to Netsuite which use the Zuora connector for Netsuite.

Warning received from NetSuite for record "P-00038556": (Error Received during Netsuite Update Code: USER_ERROR Type: ERROR Message: Unable to find a matching line for sublist apply with key: [doc,line] and value: [6714479,null]. )

Its invoice is INV00160356

I ask the Zuora support team and they reply:

-----------

The Error, "Unable to find a matching line for sublist apply with key: [doc,line]" means NetSuite could not find the Invoice transaction on NetSuite side when applying those Payments to.

 This Error occurs when you try to create a payment for an invoice that already has an Invoice:Paid In Full transaction status in Netsuite.

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