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"From:" (Return Address) on Customer Order Messages

edited Jun 2, 2025 2:29PM in Ask A Guru 4 comments

I'm initiating the message via the Communications Tab on a Sales Transaction.

However, I cannot get the Subsidiary Name to populate on the email. Return address keeps showing up as Parent Subsidiary/Company Name.

DKs have been verified. Company preferences have been set to "Use Subsidiary Return".

Domain successfully updated after verifying... No longer showing as "@system.netsuite". Just can't nail down population of the From: "Name".

Where am I getting stuck?

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