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We have an FTP file upload process that is erroring in our sandbox account that has BRHub installed

edited Jun 2, 2025 2:30PM in Ask A Guru 3 comments

These were loading successfully before 9/13/2022. BRHub has been installed in our sandbox since 4/29/2022 and updated on 9/14/2022 and 9/21/2022. We thought that updating the bundles would resolve the error but we still got the error. See error log message from yesterday's load attempt below.

2022-09-21 00:03:36 INFO NetsuiteCompliance:38 - Starting to send vendor list to compliance

2022-09-21 13:14:39 ERROR NetSuiteLoadService:134 - javax.xml.ws.soap.SOAPFaultException: Error encountered executing {urn:platform_2017_1.webservices.netsuite.com}NetSuiteService.getAll. Cause: Recipient not found [{urn:platform_2017_1.webservices.netsuite.com}NetSuiteService]

2022-09-21 13:14:39 INFO EmailHandler:185 - 1 interface errors for file 'NS_Expense-SGD_CR-prod-Z88W-2022-08-26-123958.txt'

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