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Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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How to Extract Values or Script Against the Message Sublist on a Support Case Record?
Hi There
Is it possible to extract values or script against the message sublist on a support case record?
in particular, I was wanting to extract the email address from the "to" field on an incoming message
Normally, support cases will be addressed to, the 'Netsuite Inbound Email Address' found on the case profile.
I was wanting to extract the email address when an incoming message is for an existing case since the 'recipient' field would a different email address (specific to the case record.)
e.g. these are the different email addresses that relate to cases in one account (NOTE: the data is from a demo account and fictitious)
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