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How to correct Bank Reconciliation completed with differences?

edited Feb 21, 2023 7:19AM in Ask A Guru 5 comments

Hello -

One of our team members has been completing the bank reconciliation with differences. They say that the next month the transaction appeared and they matched it but the differences are still hanging out there. How can I correct this? We tried in sandbox to enter the new bank statement amount as the 810.32 but that did not change the balance to zero. Any help or suggestions you can give me would be appreciated!


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