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Printed Template (Picking Ticket) is different from Template Preview / SO using wrong Template

edited Jun 2, 2025 2:35PM in Ask A Guru 5 comments

@Jack Daryl Espiel-Oracle (Had another thread going with you which I'm trying to implement your solution to but I've run into this problem. Made a new thread for search convenience.)

I'm customizing a Picking Ticket advanced pdf/html template at the moment, but when I look at the preview in the template builder vs the actual picking ticket from a sales order, the two are very different and I think all my forms are pulling the wrong printing ticket.

On the Advanced PDF/HTML Templates page I have marked the correct template as the preferred. I think the template being used in the actual is from somewhere other than advanced pdf/html templates. I'm not sure how to tell the sales orders for example where to pull the correct template from.

Sam Dainton

NetSuite Administrator/Developer

Lapwing UK - Site Supplies & Construction Tools

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