Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
How to solve Merge Customer error?
Hi There,
I am trying to merge two customers but am receiving the following error:
The merge of the entity 'XXX' was blocked for the following reasons: The entities cannot be merged. Creation of the merged entity leads to following errors: You have modified the originating subrecord, and the clone can no longer be merged. To perform a merge, the clone's originating subrecord must not change before the merge. You must create a new clone.
What does this mean and how can I successfully merge the two customers? I did look at SuiteAnswers: 97649 but there are no Customer - Subsidiary record type fields in the account.
Tagged:
0