Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until December 19, 2025, 3:00 PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

How to deal with billing/cut-off in different time zones?

edited Jun 2, 2025 2:38PM in Ask A Guru 4 comments

I'm wondering if there are any other NS customers that have more than one billings team in different time zones?

What is the best practice for order processing at the end of the month if users are in two significantly different time-zones? Example below:

Billing team 1 is based in HQ in New York so they work on EDT (UTC-4).

Billing team 2 is based in Perth, Australia so they work UTC+8.

Billing team 2 have their NetSuite set up in their local time so at 11:59pm (UTC+8) on 31 May they would be processing their last orders for the month. However, it's only noon in New York which means they still have 12 more hours of orders to be processed. Is there anything that can be done to allow Billing team 2 to help Billing team 1 process orders without cut-off issues?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders