megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Don't miss out on our Question of the Week! You only have until tomorrow, March 24, 2026, 1:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

How to deal with billing/cut-off in different time zones?

edited Jun 2, 2025 2:38PM in Ask A Guru 4 comments

I'm wondering if there are any other NS customers that have more than one billings team in different time zones?

What is the best practice for order processing at the end of the month if users are in two significantly different time-zones? Example below:

Billing team 1 is based in HQ in New York so they work on EDT (UTC-4).

Billing team 2 is based in Perth, Australia so they work UTC+8.

Billing team 2 have their NetSuite set up in their local time so at 11:59pm (UTC+8) on 31 May they would be processing their last orders for the month. However, it's only noon in New York which means they still have 12 more hours of orders to be processed. Is there anything that can be done to allow Billing team 2 to help Billing team 1 process orders without cut-off issues?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders