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Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Expected Recipient of Reply to a 3rd Party Email Outlook reply to an Email originating from a Case
I would like to know expected behavior in this situation:
Setup > Support > Support Preferences > Case Email Setup: DEFAULT CASE FORM TO INTERNAL ONLY: Checked
Setup > Support > Support Preferences > General subtab: RECEIVE CUSTOMER REPLIES IN CASE LIST ONLY: NOT Checked
Scenario:
1) Support rep sends message from case to a 3rd party contact from a Case (Not the Case Customer) Use Case: To coordinate RMA freight costs via the 3rd party.
2) 3rd party replies to email, NetSuite relays the message to the Support rep's personal Outlook mailbox.
3) From Outlook, the support rep replies to message from 3rd Party (to the NetSuite link). Who gets the message?
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