Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
Removing Message History on Support Cases
Hello! I am new to NetSuite, so I am hoping one of you seasoned NetSuite gurus here can help me with something. We've been doing some testing for our new support process within NetSuite and came across an issue. As shown in the screenshot below, when a client responds to an open support ticket via email by sending an email back to us in the support ticket thread, the message that populates in NetSuite is very long, as it contains all of the message history, which is not necessary, as we already have the message history logged in NetSuite.
The non-highlighted text is what is important to us, whereas all of the highlighted text is just noise. Is there a way to get rid of that noise (ie is there a way to remove message history on support cases, since it is not necessary)? I imagine that perhaps there is a setting we can enable or some other workaround that allows us to strip out all of the message history from the client's email reply before it populates in NetSuite. Does anybody here know? Any advice is greatly appreciated.