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Why is my Netsuite Connector not pushing in orders ?

edited Jun 2, 2025 2:41PM in Ask A Guru 2 comments

Ever since Friday of last week when I added our UPS account in Netsuite to turn on shipping within Netsuite directly using UPS Worldship our orders are being stopped in the connector with an error stating that the Order total is not matching between BigCommrce and Netsuite. The discrepancy in the order total is due to the shipping cost, but I don't know how to fix this. I have to force-push the order into Netsuite and then edit the order to add the shipping cost.

Before adding our UPS account to Netsuite we were using Shipstation and there were no issues with orders importing from BigCommerce into Netsuite and recording the shipping costs. I had removed the UPS account once I noticed the issues with the connector but it persists and I now have orders constantly failing the import. I need help learning how to fix this matter

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