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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Customer level dunning > Negative Balance

edited Jun 2, 2025 2:43PM in Ask A Guru 5 comments

Hi,

We use the dunning level on the customer level. We have a customer with the following open transactions:

That means the customer's overdue balance is 500, but the total balance is -200.

Is there a way to set the dunning to exclude these situations?

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