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Refund Serialized Items
If a customer needs a refund for a serialized inventory item or kit, the process would involve marking the specific serial number or kit as refunded in the system to ensure accurate inventory tracking.
In the scenario where a customer wants to keep the inventory item and receive a refund, the process would involve issuing a refund but not collecting the item back. The inventory system would need to be updated to reflect that the item is still with the customer.
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