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Dunning > Email Sending Queue > Customer Dunning

edited Jun 2, 2025 2:45PM in Ask A Guru 4 comments

Hi Experts,

We are implementing Dunning to a customer.

They have invoice dunning assigned via saved search.

and as far as i know, It's pre-requisite to have a customer dunning first assigned to a customer where in Allow Override is checked on the customer dunning for it to allow invoice dunning to be set on invoices

the question is, since invoice dunning is assigned to transactions, some where not assigned of dunning. Hence these invoices not assigned with dunning will be sent out as customer dunning. Is there a way to NOT send customer dunning emails for customers where their invoices where not assigned of invoice dunning

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