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Support Case Auto-Acknowledgement Email

in Ask A Guru 3 comments

Hello,

When there's a newly created Support Case, there's an automated acknowledgement email being sent to the Customer.

I tried to look for a Workflow deployed to our Case record but there's no send email action. As such, is this a standard functionality? If so, where can I update this template? I need to update this acknowledgement email to align with our new business process.

Hoping for your assistance on this, Thank you!

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