Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Associate Contact with alternate email not working
Hello! We are using Netsuite CRM and have Email Case Capture enabled:
It is not assigning the alternate email to a contact for some reason. I ran a test with my own business & personal email. You can see here is my contact record:
and the alternate email field indicates that email capture should automatically assign the case to the contact when matching on the Alternate Email Address:
So I sent an email from my account:
And received the automatic case notification to my personal email:
But it does not associate the case with my contact or company:
Case capture does assign the contact using the primary email, however, because when I send from my primary email:
0