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Warranty and Repairs Management bundle keep throwing errors

edited Jun 20, 2025 12:58PM in Ask A Guru 3 comments

Hi,

This is related to Warranty and Repairs Management bundle, bundle ID: 51007, version 3.00.16

In this I have made one of the item with Track Warranty as ticked and Warranty Terms of 12 months

I then created a sales order, fulfilled it and then created invoice. The invoice created a warranty registration

I then clicked on Create Claim which generated a case

Then I clicked on RMA, this gave me below error but I was able to generate the RMA

"Items not included in the warranty claim cannot be added to the return authorization. Click OK to continue."

It however did not show me which RMA number was generated. Anyway I found it out by listing RMAs.

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