Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, February 12, 2026, 2PM ET to comment your answers and earn rewards! Click here for more details.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!

NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.

Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.

Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Try Intelligent Payment Automation – Fee Free For Your First Month

Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.

The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.

For more information, visit this thread.

NSC | Why is RMA Stuck in Pending Refund Status?

edited Jul 31, 2025 5:54PM in Accounting / ERP

Scenario:

User created an RMA (Return Merchandise Authorization) for the first time, received the returned item into stock, created a credit memo, and applied it to the corresponding invoice. Everything seems correct, but the original RMA status still shows as 'Pending Refund' in the returns authorizations register. User would like to know why this is happening and how can they resolve this.

Solution:

Verify if the items and amounts on the credit memo (CM) match those on the related RMA. The issue could arise if there are discrepancies between the line items, such as edits, removals, or additions. This might cause the Return Authorization to display as 'Pending Refund' even when it should be fully applied.

Clarisa De Torres | Ask a Guru

nsc-merchandise-program-signature.gif

The Support Community is your launchpad for learning, sharing, and earning exclusive rewards. Every contribution you make helps others and brings you closer to our official Oracle merchandise.

Learn more and join in the fun:

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders