Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Customer Portal User Unable to Receive Forgot Password Email

edited Aug 14, 2025 7:03PM in Release 2025.1 5 comments

I am doing initial setup for the Customer Portal in our environment. I've setup a test customer with my own Gmail address, given access, manually assigned a password and checked the box to send the access email.

NetSuite did notify me when saving the Customer record that the email did already have access and did I want to continue. This could be because I have used it in the past for testing under a different account (I've been consulting/administrating NetSuite for 13 years). I went ahead and clicked OK.

I received the notification email that I have been granted access, however when I try to login, the password I manually assigned does not work. Alright, so I click that Forgot Password link and it says an email has been sent with instructions.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders