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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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SCA - Customer Orders are overwriting the customer record Address and Phone
I'm having a number of issues regarding the address between web orders and the customer record.
- When a customer places an order on the webstore, if they add a new address then the web order instead takes the existing address of the customer and uses that as the delivery address instead.
- When a customer selects an existing address, the address on the web order is correct but it will overwrite the address on the customer record with the delivery address they entered for the order.
- The phone number also gets overwritten.
Does anyone else have experience with this happening?
Examples of the customer record system information, showing the Web Order overwriting the address and phone number:
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