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"Product" and "Module" on Case List

edited Oct 20, 2025 1:52PM in Ask A Guru 8 comments

I just noticed 2 fields on the support case list in Netsuite CRM: "Product" and "Module." Based on the dropdown menu HTML, the record type for product is called Case_PRODUCT and for module is Case_MODULE.

These fields are not available when creating a form. I can't even find any pages on where to add or remove "Products" or "Modules"

Based on the REST API Browser, a case "Module" can be created using Setup > Issues > Products but I do not see that submenu on my account. I can create case issues, but those case issues have no subrecords.

I am an admin and can adjust roles so if there's something to be done on permissions I'd like to know that.

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