megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Anyone having issues with promotions on free items?

edited Jan 9, 2026 4:08PM in Ask A Guru 2 comments

NetSuite Users — I need your help!

There’s an open enhancement request that would fix a long‑standing issue with Flat Rate Promotions.

🆔 Enhancement 860915

Title: Flat Rate Promotions should not be applied to Free Items

Status: Open – Accepting Votes

Right now, if a promo is set up as a Flat Rate discount, NetSuite still applies that discount to items that are intentionally added to the order at $0.00. This creates inaccurate discounts, messy reporting, and prevents businesses from giving free items without unintended markdowns.

This enhancement would allow (or default) Flat Rate Promotions to exclude free items, which is exactly how most businesses expect promotions to behave.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders