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How can I default the FedEx ShipAlert recipients?

edited Feb 11, 2026 12:37AM in Ask A Guru 1 comment

It seems that NetSuite recently updated to automatically populate the FedEx ShipAlert field with the same users listed in the "To Be Emailed" field on a Sales Order, or at least the field started populating recently within our instance. The problem we are running into is that our "To Be Emailed" list is often longer than the 41 characters supported by the FedEx ShipAlert recipient text box. This leads to "Unexpected errors" when trying to save an item fulfillment record.

I cannot find this field in the workflow UI. My first thought was to clear the FedEx ShipAlert field with a workflow, as we do not use this field with how we are setup today. It would be nice to be able to address this field via a script or workflow, but it doesn't seem to appear in the workflow UI and it's difficult to modify with scripts since it is not a stored value (that I am aware of). We want it to be blank for now, but as time goes on we might want to source the field

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