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Opening Balance Reconciliation Issue

in Engagement Excellence 3 comments

We're running into a reconciliation issue in NetSuite and would appreciate any guidance.

Background:

  1. January 2025: Implemented NetSuite and imported opening balances for 12/31/2024 (not broken down by investment)
  2. Successfully reconciled our accounts through 2/28/2026
  3. March 2026: Reimported/updated 12/31/2024 opening balances to add investment-level detail
  4. Important: Total account balances did not change—only the sub-ledger investment detail was added

Current Issue:
The March 2026 update to the 12/31/2024 opening balance entries has caused those transactions to show as "unreconciled" in our bank reconciliation module.

Key Points:

  1. These are opening balance entries (not actual bank transactions)
  2. The GL balances haven't changed—only investment detail was added
  3. This was a system enhancement, not an error correction

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