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Best Practice InterCompany refunds / Credits
Hi community, hope all is well!
We have a scenario where we had an intercompany Invoice and Bill that was paid but needed to be credited.
Our process:
AR: Invoice → Payment <> Credit Memo → Customer Refund.
AP: Bill → Bill Payment <> Bill Credit → Deposit.
The problem was that the Customer Refund shows on the IC Reconciliation Report while the Deposit doesn't. Support said that is expected but with that I was wondering what should we do on this scenario.
I thought that maybe Void the Bill Payment and create the Bill Credit from the Bill and apply to the Bill. But I cannot do the same on the AR side since I cannot void the customer payment, so it will have a gap still.
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