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Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
NetSuite Support - Growing Pains?
I am empathetic to people who work in customer support. My eldest son works in customer support for a large web hosting company in Manhattan. It's tough for him to juggle 2 or 3 customers at a time and while keeping up with the latest product enhancements and features. As new team members join his group, he's training them. It's a thankless job!
When I attended SuiteWorld 2018, we were told that NetSuite is growing rapidly. I want to say it was something like 47%. That's amazing. And lots of new NetSuite subscribers means lots of new support cases. So how should we as customers expect NetSuite to manage that growth and keep us happy. It's a tough situation.
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