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Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Need Detailed Description of Case/Issue
[LEFT]Attention NetSuite Tech Support Management,[/LEFT]
I'm not sure why you bother sending a email like this that contains virtually no information specific to this case/issue.
To make it stand out, I have changed all the text to grey font EXCEPT for that which is specific to this case. All other text is your standard, boiler-plate text you send with every email.
It would be most helpful to both your customers and your development team if you would send to your customer a DETAILED description of the problem/issue as reported by your customer so that the customer could confirm (or update if need be) that you have correctly recorded the details.
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