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• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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SCA - Customer Orders are overwriting the customer record Address and Phone
I'm having a number of issues regarding the address between web orders and the customer record.
- When a customer places an order on the webstore, if they add a new address then the web order instead takes the existing address of the customer and uses that as the delivery address instead.
- When a customer selects an existing address, the address on the web order is correct but it will overwrite the address on the customer record with the delivery address they entered for the order.
- The phone number also gets overwritten.
Does anyone else have experience with this happening?
Examples of the customer record system information, showing the Web Order overwriting the address and phone number:
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