Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Customer Return Variance Account - Is the documentation incorrect?
Hello,
On the item record | Accounting tab, there is a field named "Customer Return Variance Account".
The field help says:
"…The Customer Return Variance Account takes the place of using the Cost of Goods Sold (COGS) account for the entire cost of the item.
You can set a specific Cost of Goods Sold (COGS) account to use for returns of this item. This enables you to track COGS separately for returns and sales."
The example says something different:
"For example, a return authorization (RMA) may have a value of $5 for the item. But once the RMA is received, the costing value received is now $4. This generates a difference of $1…"
0