3941980 Green Ribbon

Thanks, Elham ... appreciate the effort to improve the development process.

Do you have any sort of time estimate on the release of the fix?

Slow AND broken ... we had a number of calls from customers saying they would get the "maintenance" message after clicking to submit their order. Any word from Netsuite? -Dave

Hi All ... we have had intermittent checkout issues crop up since being moved to v11. Dozens of customers have reported getting the "maintenance" message when attempting to submit orders over the past few weeks. We often have no problem placing a test order right after the customer calls. There is definitely something…

Hi, We have 'Advanced Site Customization' enabled and have customized the text of the gift certificate email, but the email isn't changing. Is there something we are missing here? Thanks, Dave

Yang, Thanks for your reply. At your earliest convenience, please drop me a quick note to let me know whether the format of the 'options' string will remain unchanged for the forseeable future. Soon after I my initial post (~9 days prior to your response) when it became apparent that no one else was effected by this issue…

Our backend is inaccessible at the moment even though status.netsuite.com claims that "All NetSuite Systems Fully Operational." Our webstore seems fine right now, but we are very reluctant to execute any of our marketing campaigns in light of performance issues. Definitely not good timing as we head into the gift giving…

Not a quick hiccup for us ... our site is still unusable. Looking forward to status updates from Netsuite. Thanks, Dave

Any word from Netsuite on what is adversely affecting websites today? Pages on our site are taking forever to load: http://glassdimensions.com

Customer Care Case # is 1153374 Thanks, Ken, for looking into this. It's causing us major problems. Best, Dave

Attention Netsuite ... We are still getting the system maintenance message when attempting to checkout! What's going on? here's the number for the case we submitted: Case# 1135381 Thanks, Dave

Hi All, When our customers attempt to proceed to checkout, they are presented with the System Maintenance Message and can go no further. This has been happening intermittently since last evening. Has an issue been identified? Thanks, Dave

Hi Michele, We are experiencing the same/similar problem. As soon as you click "proceed to checkout" while on the shopping cart page, our customers are immediately redirected to our home page. Please post updates to this thread. I just tried submitting a case to be linked to this defect, however, the case submission page…

That can't be right ... 12/17/2009 ?!?!? Can someone from Netsuite respond regarding the release target date, please!! There is absolutely no way we can be without our webstore for 13 days!!! Dave

After changing the CSC setting that I mentioned in our work around, you might need to have folks logout and login again. Best, Dave

We have identified and worked around this unexpected error when saving sales orders by turning off "Use Card Security Code for Credit Card Transactions" under Accounting Prefrences > Item/Transactions > Payment Processing. Best, Dave

Yes, we are down again ... several minutes and counting.

The really important thing to do is to make sure that you change any A records that point to 63.208.29.41 to point to 167.216.129.13 instead, or replace those A records with CNAME records that point to shopping.netsuite.com. We currently use the A-RECORD method (the old IP address) of pointing our domain to our Netsuite…

Our backend was down for a few minutes, but now it is back up. Our webstore remained accessible.

Thanks for taking the time to visit our site attempt to reproduce the problem. Unfortunately we are still getting calls from customers having difficulty. This morning a customer attempted on numerous occasions to "add to cart" and would get what he described as an incomplete page. Perhaps the cart page, but with no cart…

Hi Dale, Thanks for taking the time to let us know about your recent issues. Best, Dave

We have submitted case# 758722.

Thanks, John ... Our site and all of our offerings are crafted by us. Check your private messages ... I sent a more elaborate reply to your private inquiry yesterday. Best, Dave

Same here. Your web site may be up, but when you try to proceed to checkout you are likely to get the same file not found error as we did.

UPDATE: Our case has been escalated, so it appears that it's being taken seriously as a 2008.1 defect. -Dave

Surprising that no one has posted to the group about this issue. Perhaps required item options in the form of a drop down box are a rarity? Is it possible that we are the only ones experiencing this problem? Would be great to hear from anyone who does have required item option drop downs as to whether they are working or…

Hi Nick, A fix was released last night after our sales suffered for 3 days. Thanks, Dave

We've submitted case# 719691. UPDATE: Item option drop down boxes do work in Safari on OS X, but definitely have not worked for us on Internet Explorer and Firefox. Thanks, Dave

We cannot access the system and our web store is displaying the system maintenance message. Any word from netsuite? We were upgraded last night to 2008.1 and as off 5:45 ET our store was up and running and we had access to the back end. What is going on now? Thanks, Dave

Ken, Does an S1 issue not register on http://status.netsuite.com/status.html ? Thanks, Dave