3947051 Newbie

Thought I would share what the problem was. It was not a defect as described by NetSuite support. Instead the second report was coming from my sandbox. A refresh had been made and the scheduled report was running from production and sandbox, hence 2 reports.

I agree that NetSuite should provide the book to customers(for free). It would make up for on going support cases. No repsonses for serveral weeks, etc. Maybe NS people will take notice and provide the book to thier clients.

I am glad to hear that other people are frustrated with support and defects. I currently have 10 open defects, 21 open enhancements and we have been using the product for only 6 months. What I find ironic is that someof my defects aren't defects. I figured out what I had done incorrectly, I call back support to let them…

I have almost the same problem. We are on a network. i have attempted to load outlook intergration (it use to work, now it doesn't). My case is 729418. Support entered a defect for me #145416. I am sure I got a defect beacuse i am getting a registry error when I have attempted to reload the intragration part. I cannot…

The same thing was happening to me. The easy fix i used was to go into the sandbox and turn off send email for the offending reports/searches. What appeared to happen: before the recent upgrade to 2008, NetSuite did a sandbox refresh and it took the scheduled email reports/searches. I also have an incident #719050 and…

I have noticed this also. Not good.:mad:

A few days go by for Gold support? Try a few weeks.

My company has gold support. If this is the highest support level, it is still very poor. I can get a person on the phone, however rarely do they understand the product enough to help. Sometimes I have to tell them how the product works. My biggest complaint is when they state they will work on the call, it usuaully 2…