Adrian Aldea Red Ribbon

Thank you for your time Kristoffer. Adrian.

Kristoffer, Here is the screenshot. Yes, it is on the project record. The field is not visible anymore after the project is created. I'm thinking it's a non stored field? Thanks, Adrian.

Michelle, I did open a case with support. Thank you for following up, Adrian.

Michelle, Is is random, not just from one email address. We tested internally from a few emails and sometimes cases are created, sometimes they are not. We also resent the same email a few times and let's say 1 out of 3 tries the case was created. Strange. Thanks, Adrian.

Thank you Dominica.

Emilia, That was the issue. The time entries were related to a project. Makes sense now. Thank you, Adrian.

I got it. The Custom Lists permission had to be added to the role. What threw me off was the fact that I was able to add new values to the list under the same role but that's probably because I am the owner of the record. Thanks, Adrian.

Pauline, Thank you for your response but maybe I wasn't clear with my issue. I was referring to adding a new value to a custom list. The PLUS sign is not available for a specific user. Thanks, Adrian.

It is a custom record and Yes, the role is custom. But If I login with that role, the Quick Add is showing. Thanks.