User_1OVT2

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Hi Amjad, This warning message is an indicator that you need to install the NetSuite Connector SuiteApp. You can find more information about this at https://suiteanswers.custhelp.com/app/answers/detail/a_id/1016136/loc/en_US Please don't hesitate to open a support case through SuiteAnswers if you need anything! Thanks,…

in Clarification on “End of support test window is ongoing” message in NetSuite Connector Comment by User_1OVT2 Oct 1, 2025 2:22PM
Hi! We have functionality that will cancel (close line items) any unfulfilled orders in NetSuite that have refunds in Shopify. If that works for you, please open a support case through SuiteAnswers to get this behavior enabled on your account. I also thought it was worth noting that if you'd like to use the Customer…

in Refunds before fulfilment in Netsuite Connector Comment by User_1OVT2 Jul 24, 2025 5:28PM
Hi @Frank charlie, Thanks for your question! NetSuite Connector includes functionality that syncs order edits made in Shopify to NetSuite. In your scenario, the service team would make the change(s) in Shopify - removing the red cup and adding the two blue bottles - and the connector would then update the existing order in…

in Clarification on shopify connector order sync behavior and best practices Comment by User_1OVT2 May 15, 2025 2:13PM