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  • Paddy: I added a button to my Case Form in the Before Load User Event: //Add a custom button to the Case form to redirect the user to the custom Case Merge functionality (implemented as a Suitelet). form.addButton('custpage_merge_case', 'Merge', 'redirectToCaseMergeForm()'); The button calls: //Redirect to the Merge Case…
    in How to merge customer support cases? Comment by mkns May 24, 2012 9:00AM
  • Support Case merging is something we need as well. I think that a custom script could do this but it does seem like something that should obviously be out of the box functonality. The obvious use case is that a customer (for whatever reason) fails to use the "reply-to" address for their case and sends a completely new…
    in How to merge customer support cases? Comment by mkns Apr 12, 2012 6:39PM
  • This Enhancement should definitely be implemented by NetSuite. Also, I have not looked into this, nor have I tested the above code, but that being said I think that the general approach outlined above by ultravividnerd/eliot MUST conceptually work (it is the necessary conclusion based on the facts I am aware of). If you…
    in Auto refresh portlets. Comment by mkns Apr 18, 2012 2:20PM
  • I agree with others here after struggling terribly to get a TinyMCE editor instance to actually be hosted inside the File Cabinet/SuiteScripts folder. (It wasn't worth it/was near impossible. Now I'm just using cross-domain dojo/dijit editor calls in my code). We are planning to try out S3 storage as well for NS files,…
    in Remotely accessing NetSuite product images with friendly URLs? Comment by mkns Apr 24, 2012 6:51AM
  • We also seem to be intermittently getting multi-hour long periods where there are (false) connection timeouts occurring for our nlapiRequestURL scripts (which have not changed in >15 weeks). We've seen it this morning and also almost exactly one month ago. And we definitely had a case associated with Defect 450821.
    in nlapiRequestURL() Timeouts Comment by mkns Jul 17, 2017 3:12PM
  • This seems to be working for me now, so the answer is "Yes", there seems to be about a 10 minute delay before this setting takes effect.
    in Is there a delay for "Disable Server SuiteScript and Workflow Triggers"? Comment by mkns May 1, 2012 7:56PM
  • JThomas thanks for the information. I would be in a lot of trouble without the ability to specify parentheses in my nlapiCreateSearch() portlet.
    in How to do search using boolean operators on filters Comment by mkns Apr 26, 2012 7:28AM
  • I received a nearly identical error as you did "An unexpected error occurred. Error ID: g42s64ny55iwtn0fmigj" but the code was slightly different. By specifying the file type I was able to successfully upload Messages WITH Attachment to SupportCase records via C# / WSDL 2011_2. For example: //Add attachment. File…
    in Attach File to Message Comment by mkns Feb 23, 2012 3:23PM
  • I suppose that this is a bit late, but I second this. I am also inserting tens of thousands of Support Cases, using C# and WSDL 2011_2. I do not think I am doing anything obviously wrong because I have been able to correctly set virtually every other field (including Custom fields) for my SupportCase records. ConexionDave,…
    in SupportCase closed with current date rather than end date Comment by mkns Feb 21, 2012 6:15PM
  • A good approach to this might be to do the call from Java/C# and tcp monitor the message and then cut/past & parameterize. You also might want to use auth in soap header so you don't have to track session. Sorry no code handy. This is exactly correct. Using Fiddler2 or some xmlserializer class or whatever to view the EXACT…
    in How to call WS from within NS Comment by mkns May 9, 2012 8:38PM
  • This also sounds like something which would (nearly) be solved by implementing the code from another NetSuite Employee, tng: https://usergroup.netsuite.com/users/showthread.php?t=19144 tng's After Submit User Event code adds the message attachments from the INITIAL Case Capture e-mail as actual Files to the Case record…
    in Attachments Stripped Comment by mkns Apr 5, 2012 1:58AM
  • I am having a lot of trouble understanding Report Invoice fields vs. Saved Search Invoice fields (with respect to Revenue/Amount/Transaction Total). I have a "Sales by Customer (Summary)" Report which includes the "Sales: Transaction Total (Revenue)" field as a column. There is a clearly defined "Sales: Transaction Total…
    in Revenue vs. Transaction Total Report? Comment by mkns Jun 30, 2012 4:35PM
  • I think rrennie was correct in saying that Saved Searches and Reports do not fully overlap in functionality. I know this is an old thread...but is this still a true limitation or did this thread get few responses because there is some obvious solution that other people have used to avoid the problem altogether? It would be…
    in Report Parameters/Keys Comment by mkns Jan 4, 2012 1:36PM
  • I believe as of 2012.1 you can customize the information that appears in most of these QuickViews.
    in Remove QuickViews Comment by mkns Apr 6, 2012 6:19PM
  • The only way I can seem to get TinyMCE to even appear in NetSuite backend (not a frontend Customer website) is by using the jquery.tinymce.js plugin (hosted within NetSuite) to call the javascript for the editor (from a remote website/domain). Even if you try minimizing/compressing/doing a rebuild using apache ant from the…
    in HTML Editor Plugins Comment by mkns Apr 23, 2012 8:13AM
  • It seems that cross-domain scripting restrictions make it MUCH easier to use Dojo/Dijit Editor (CDN version hosted on Google or AOL etc. requires NO FILES stored in NetSuite). This seems to embed fine in a suitelet and I can submit the value to my form like a normal control.
    in HTML Editor Plugins Comment by mkns Apr 23, 2012 5:42PM
  • Hi. Did you ever end up embedding TinyMCE into NetSuite or go a different route? I also want to expand on the functionality in the Case form and it seems like the editor would be a good place to start. Does it make sense, conceptually, to have an embedded editor such as TinyMCE simply transfer its content into the…
    in HTML Editor Plugins Comment by mkns Apr 15, 2012 2:49AM
  • I think JPatterson is correct insofar as Cancel and Close are otherwise identical. I have been able to freely script (using a loop setting 'isclosed' for all line items and setting 'orderstatus' for the Sales Order overall) transitions in all directions from Closed to Pending Fulfillment to Pending Approval to Cancelled…
    in Cancel order with workflow Comment by mkns Aug 6, 2015 6:06AM
  • Hi, Yeah you're right, clearing the cache worked. I'm not really sure why of all the work I've done in NetSuite this is the ONLY time I've run into a problem with caching (without the back button involved) but I suppose the popups are treated in a unique way. Many thanks though for pointing out my oversight!
    in Help Text Popup Information does not update for custom CRM fields? Comment by mkns Apr 13, 2012 6:55AM
  • I just had a thought, which I guess is more of a note to myself, but since Help supports HTML at some point I will see if I can insert <META HTTP-EQUIV="Pragma" CONTENT="no-cache"> and avoid this in the future.
    in Help Text Popup Information does not update for custom CRM fields? Comment by mkns Apr 13, 2012 7:04AM
  • As long as all Files are listed as Files on the Case, I have found the solution to this. At first, I tried using a client Javascript library (JSZip) and manually calling the URLs to each file in the file cabinet but this was somewhat crazy because it meant the files were all being downloaded separately and then zipped on…
    in Download All Attachments and Files on a Case Comment by mkns May 14, 2012 1:34AM
  • At least the first step of showing ALL attachments/files on a Case in the built-in Files tab sublist is doable. I pieced together how to do this in another thread: https://usergroup.netsuite.com/users/showthread.php?p=144340
    in Download All Attachments and Files on a Case Comment by mkns Apr 5, 2012 8:56AM
  • Hi, I am happy to see that this is being addressed/fixed. We also need this "Apply Formatting" checkbox so that we can have custom Integer fields WITHOUT the commas (just as we have always had). Certainly we don't mind NetSuite ADDING features/more formatting customization as long as the PREVIOUS setting remains available…
    in Thousands separator in Custom Fields?? Comment by mkns Feb 28, 2012 5:21PM
  • Hi Olivier, Thank you very much for your reply. I wasn't able to understand how I would implement a beforeSubmit() script to copy the line items because I couldn't understand how to send an argument/parameter to a User Event. If a user clicks a custom form button, is there a trivial way to send that information to…
    in Duplicate All Line Items on Transaction Record Comment by mkns Jan 24, 2012 3:06PM
  • Thank you for the response. I will probably end up doing this then, since it does make a bit more sense to me now that I have read elsewhere in the forum that Custom Lists are only ever 1-Dimensional, so I didn't miss any trick there. I think Custom Records are one of only two ways to do this at all. The ONLY other way…
    in Custom Entity Field with matrix (2-d array) of values Comment by mkns Jan 10, 2012 12:52PM
  • I used Aptana Studio 3 with no problems, but as a C# programmer I am very pleased with the Visual Studio 11 Developer Preview (Beta) which has excellent autocompletion/intellisense for JavaScript now. Aptana Studio 3 does allow for some autocompletion and Go To Definition etc. but VS is simply better out of the box I…
    in Aptana Studio 3 & Suite Script/Flex Comment by mkns Apr 5, 2012 7:08AM
  • seamanjeff: Thanks for your insightful post. I am not only not paid by MSFT, I am doing free beta testing for them (VS11). I also am recommending something that is free and furthermore if you go through DreamSpark or various other programs it can also be free/close to free AFTER the beta. I guess I do sound pretty…
    in Aptana Studio 3 & Suite Script/Flex Comment by mkns Apr 5, 2012 4:28PM
  • Hi amccausland, Thanks for your response. "A form object's. setScript() function could include client-side functions that listen for changes in the input fields and handle that event with a redirect." Yes, I am already doing lots of scripting of this sort, but with respect to the issue itself, it is certainly not something…
    in Multi Select & Select Fields Reloading Suitelet Comment by mkns May 31, 2012 7:33PM
  • Hi, I am also observing this behavior on an EXTREMELY simple Suitelet form with a single parameter and a single 'select' field sourced with 'supportcase' records. Am I missing something here? Isn't the real question not how to handle the reloading but why are 'select' fields in a Suitelet reloading the entire Suitelet in…
    in Multi Select & Select Fields Reloading Suitelet Comment by mkns Apr 20, 2012 1:56AM
  • I believe you can use something like (assuming Folder ID = 49080): location.href = 'https://system.netsuite.com/core/media/downloadfolder.nl?id=49080&_xt=&_xd=T&e=T';
    in Download, copy, and move files Comment by mkns Oct 28, 2012 11:46PM