Sarah Iacoboni Blue Ribbon

@Pratik Teredesai-Oracle thank you for the information, I better understanding why a normal email template will not work for password setup. I do know the exact time we check the access box, but I wa…

Thanks Angela, I did check the bounced email list as well… looking for any place I could prove a successful send or a clear bounce. Unfortunately, came up empty on information.

We continually have customers that claim they never received our access email. We cannot prove the system actually sent the access email since it doesn't show in the sent email logs or the commu…