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Discussion List
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EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to … -
Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste… -
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous…
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Chat auto scroll control in BUISummary: Although I can see in a previous answer that chat scroll is configurable from the Chat Transcript Control in .net. I cannot see a way to access that control or … -
Routing a chat directly to a particular AgentSummary: Is it possible to directly route a chat to a particular agent that the customer has an appointment / relationship with? Content (required): We have a use case w… -
Chat Agent Statistics - Real Time BUISummary Require current status of Agents when using BUIContent Hi The real-time Chat stats reports don't report on agent status when in BUI. As a workaround I've written…
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In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester…
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Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Changing the audio notification for live chatContent Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other sys…User_2025-02-03-16-44-50-817 33 views 6 comments 2 points Most recent by User_2025-02-03-16-44-50-817
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Calculate average chat waiting timeContent Hi All, How do we calculate the chat average waiting time that is displayed in the ChatQueueWaitTime widget? We have to calculate and display in the home page on…
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Create Multiple Incidents When Multiple Mailboxes EmailedContent Due to the complexity of our support center we have instances where multiple Oracle mailboxes are CCed on an email, but the email is only routed to one queue and… -
Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience. Content With Inlays, your customers don’t need to navigate … -
Syndicated Conditional Chat link and Engagement EngineContent I am setting up the Syndicated Conditional Chat link and Engagement Engine. I told our web developer to add the below div structure where the link is to be posit…
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Attachments in inlays chatSummary Unable to see the attachment function for agentsContent Hi Community, I've configured chat inlays in an external website, but agents are unable to upload attachm…User_2025-02-04-23-27-31-855 50 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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Outgoing chat attachment in BUIContent I am trying to enable outgoing chat attachments in BUI. I have created a custom configuration setting CUSTOM_CFG_CHAT_AGENT_FILE_UPLOAD_ENABLE and set it to yes.…
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Scheduled chat sessionsSummary Ability to send private chat links that expireContent We have a business need to set up a schedule time for an agent to chat with a client. I was unable to find …
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Organisation Id Sequence ChangeContent Hi All, We are facing a business requirement, Organisation ID sequence to get started with 10001, for system reference. Kindly share your inputs for custom ID se…
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Syndicated Conditional Chat link and Engagement Engine Unavailable MessageContent I want to remove the "unavailable" message using the engagement engine so that nothing is displayed when agents are busy. Is this doable? I have tried adding the…
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Block emails at a top/global level?Summary Way to block emails for entire siteContent Hi, Hoping someone might have some suggestions or maybe I am missing something. With the previous Barracuda and new Ci… -
Activities non-scheduledSummary How to limit a number of non-sheduled activity or not ordered for a resource ?Content Hi folks, We would like to limit activities in to the resource technical. E… -
Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t…User_2025-02-03-20-11-07-340 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-07-340
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Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to …User_2025-02-03-16-44-50-817 51 views 2 comments 0 points Most recent by User_2025-02-03-16-44-50-817