To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
See Specific Sender BlocksSummary: Is there a way to see which email domains or contact accounts resulted in Sender Blocks? Content (required): In Mailings, on the Results tab, there is a Mailing…User_2025-03-07-01-32-42-212 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle -
ROQL lower caseHi All, I need to compare the lower case string in ROQL please suggest, I tried below but no luck. $email//user input maybe uppercase or lower case "select ID from Conta…
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Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…
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Chat Inlay : initialize the custom filed with PTA loginWe are trying to launch / initialize the "inlay-oracle-chat-embedded" attribute "launch-form-fields" using PTA login on an external application . Our goal is keep the cu… -
Customer portal via mobile appSummary: How to enable mobile app for customer portal Content (required): The vendor will outline how the customer mobile app will enable / support the following: - Cust…
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How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…
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Chat rules | Routing chats based on chat's question contentContent Was developing a chat rule to route chats to chat queues based on value of question field and noted that chat.question field isn't available to selection in chat… -
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How to Create workflow to escalate an SR and send an email to account manager?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to set clickstream for AjaxCustom functionsHi All, How to set clickstream for all AjaxCustom functions, any sample code please. Regards, Satheesh AS.
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In chart layout incident Report I need to find how many incidents are created by agentSummary:I have created a report i need to find how many reports are created by agent Content (required): Version (include the version you are using, if applicable): Code…
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send reset password link to contact alternative emailHi All, how to send reset password link to contact alternative email. Regards, Satheesh
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In Incident report (grid report) how can I get incident status (open incident, close incident)Summary: I have created a report of incident I need incident status in that report like open incident close incident for particular month Content (required): Version (in…
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In grid report how to change date created (format) to months only ?Summary: I have created a report in which in incident table I have added a field (date created) I want to change its format day/month/year to month/year Content (require…
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Send automatic custom message on ChatSummary: Content (required): Hi all! We would like to send an automatic chat message to the customer informing the incident reference number, without the need to manuall…
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Advanced routing chat queues priority value and placement.Summary: In the advanced chat routing - besides being able to push a queue to overflow or primary, we also have the priority level (#number). Before advanced routing, si…
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Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 41 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle
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Encryption and decryption using cyptoHi All, I want to do encryption and decryption, i am referring below document i can able to encrypt but there is no option to decrypt can any one suggest how to decrypt.…Satheesh_sathiz 133 views 3 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle
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CP Page tags not workingHi All, I want to show the below widget to particular pages, i tried below code but no luck Messagebase details: Configuration details: Tried step 1 Tried step 2
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YUI confirmation dialogue boxHi All Need a YUI confirmation dialogue box Yes/No and based on the input need to make ajax callbacks, any suggestions please. Regards, Satheesh AS.
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 112 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…
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curl request and show Failed to connectSummary curl request and show Failed to connectContent Dear all, When I use curl to request the external third-party system interface in the Controller of Customer Porta…
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EE Chat Inlay and Custom FieldSummary: Content (required): I am using EE with the embedded chat inlay. I am trying to set a custom field using the below action. I use this exact same action in a synd… -
Chat Inlay Error "There was a problem connecting to the Chat Server"Summary: Hi, I'm getting an error "There was a problem connecting to the Chat Server" in Chat Inlay. Chat server is up and running. Agent is available. Any ideas how to …
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Engagement Engine and Chat InlaySummary: I'd like to switch my proactive chat to chat inlay. I have Engagement Engine code that currently triggers a proactive chat invitation (i.e. on page https://www.…
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Filter product hierarchy in inlay chatSummary only display subset of product hierarchy in product dropdownContent Hi all, I have added product in inlay chat which displays all products available in the syste…