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Benefits
Discussion List
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System throws an error when evaluating life eventsWe have a requirement where , for a plan coverage amount is calculated based on the hours worked in the previous year. Employees who have worked less than 702 hours shou… -
Redwood -Benefit administrator unable to enrollments or life events after enabling redwoodSummary: Hi All, We have enabled Redwood for Benefits, We are using standard role.All the necessary profiles are set. Benefits Admin is able to search for employees in B…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…
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Unable to add Parameters to Business Object Functions in AI Agent StudioSummary: Unable to add Parameters to Business Object Functions in AI Agent Studio. After enetering the Parameter info and clicking Done button not saving the Parameter t… -
Program name showing twiceSummary: Hi, Anyone have any idea why the canada program is showing twice? The plan is in one program. Thanks, Nancy Content (please ensure you mask any confidential inf…
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Blank Category Code on Benefits setup diagnostic reportWhen running the benefits diagnostic report , the category code is showing up as blank. How can we retreive teh Category code on the diagnostic report? Here are the para…
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Not able to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood pageSummary: How to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood page from VBCS tool Content (please ensure you mask any confidential inf…
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Not able tohide Annual amount field for ChristmasBenefit in Benefit Summary redwoodpageSummary: Not able to hide Annual amount field for Christmas Benefit in Benefit Summary redwoodpage using VBCS tool Content (please ensure you mask any confidential infor…
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How to hide the Beneficiaries and Primary Care Physicians sections in the Benefits Summary ?Summary: For a client, we would like to hide the Beneficiaries and Primary Care Physicians sections on the enrollment details page within the Benefits Summary. Content (… -
Not able to search terminated employees in Benefit activity centerSummary: We are unable to search terminated employees in Benefit Activity Center (using effective date same as termination date). Its not showing any employees. The same…
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Benefits Self-Service Grouping: Can we have multiple Self-Service Grouping for a Benefit Life Event?Summary: I have a requirement to display a Life Event in multiple Self-Service Groupings. Is this possible? Content (please ensure you mask any confidential information)…
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a scenario in the Benefits module where I need some clarificationI have a scenario in the Benefits module where I need some clarification: An employee has already enrolled in a medical plan and added parents (father and mother) as dep…
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Where can we find document added under plan design document in additional configuration at PlanSummary: I have attached document under Plan design document in additional configuration train stop at plan level. But unable to find this document in ESS page under Vie…
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VBS Main Branch - Recreation or Refresh with valid source codeSummary: Code Deployment via Main Branch: Several developers have committed code changes to the main branch. However, these changes may not be reflected in the productio…
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Retirement plan configuration in benefitsSummary: Hello Experts, we need your input in 401k and 3D Blinds 401k retirement plans configuration in benefits. Our client need information only plans in fusion. i.e t…
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Needed Sample Default Enrollment Fast FormulaSummary We need a formula which will default employee into new plan in same option of previous plan and forward dependentsContent We are changing dental carriers. We nee…
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Identification of the relationship dropdown variable in "People to Cover"Hello team, For the client, we would like to set a condition based on the relationship. if (relationshipName === "Child") The issue is that we can't identify the correct… -
When does Benefits Administrator pages are getting change to Redwood ?After the Update to 24D , We know the ESS pages for Benefits has turned into Redwood recently, When does Benefits Administrator pages are getting changed to Redwood ? We…
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How can I override calendar event coverage for specific individuals?Reference: Examples of Overriding Calendar Event Coverage for Specific Geographic Locations, Levels, and Individuals My requirement is same as the "Specific Individuals"…
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AI Agent: Unable to see any other tool other than Document ToolSummary: AI Agent: Unable to see any other tool other than Document Tool Content (please ensure you mask any confidential information): While enabling AI agent there is … -
Is there a way to remove/hide the quick action field 'Benefits Court Orders' ?Summary: Is there a way to remove or hide the 'Benefits Court Orders' quick action from the Benefits summary screen? Our client doesn’t have any plans that involve court… -
Fast Formula Input Validation Default EntryI am trying to create a default value for an element input value, using the number entered into another input value of the same element. How do I reference the input val…
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Where do you find the logs of a Dependent Certification Required fast formula?Summary: We have a Dependent Certification Required fast formula that isn't returning correct values. I need to troubleshoot this fast formula. Logging code has been add…
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need to show all 4 rates on employee self service pageSummary:Hi All, We are in implementation phase and we have normal rate and Rx rate for medical plans. As per requirement, we need to show all 4 rates on employee self se…
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Evaluated life event status goes to processed and closed.Summary: Hi team, As I am evaluating any life event (not specific to one, I have tried with several life events) the life event status shows processed and closed. Conten… -
Changing options in existing plan - existing employees stay (legacy), new employee get newWe are changing our benefits design for 2026 - the plan will still exist but the automatic enrollment will change from Option A to Option B. However, existing enrollment… -
How to make Name field non editable in Redwood UI on Benefits Dependent Page ?Summary: We want to restrict the Name fields from being editable on the ESS of Benefits Add/Remove Contact and Dependents you'd like to cover Content (please ensure you …
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Can we add verbiage or any banner in Redwood Benefits TileSummary: Can we add verbiage or any banner in Redwood Benefits Tile where i have highlighted in Yellow Content (please ensure you mask any confidential information): Ver…
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Redwood Benefits: What is the meaning of Pencil Icon on Pending ActionsSummary: Hi, When you open the Classic Pending Action tile, there is no Pencil Icon or anything else to click on. In Redwood, pending actions will appear on the Summary … -
How can I customize the country field under phone details in family and emergency contacts sectionSummary: There is no option to customize any fields under phone details in this section. Is there another way to do this? In Responsive UI, the country field is auto pop…