Browser UI
Discussion List
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How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 21 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Remove permanent period close buttonSummary: We have client requirement to remove the Permanent Close button from the period close screen Content (please ensure you mask any confidential information): Clie…Amit Rathod 21 views 2 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
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Can we control/clear the default filters in the Knowledge panel?Summary: Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject…
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How to add drill down to total in reportsI need to add drilldown report to total of cases: How to do that? Thanks, MeeraMeera Saseendran T 21 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 11 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reporting for Agent Insight UsageSummary: Reporting for Agent Insight Usage Content (please ensure you mask any confidential information): Are there reports available to see when an Agent Insight is use…JLFolkman 53 views 1 comment 0 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service
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how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 51 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Whatspp video call feature with chat live agent ?Hello everyone, We have integrated the live agent with WhatsApp in Oracle B2C, and we are exploring whether it's possible for customers and live agents to make video cal…Kiranprasanna Dhanasekaran 71 views 2 comments 0 points Most recent by Prakash Dharamsodh Communication Channels -
How do I turn of the automation of bar charts when the dashboard is refreshed?Summary: Hello! Ever since the BUI update 3.25.03.03-b0001 our reports and dashboards containing charts are being "reloaded" when refreshed. I believe it's this change t…OBerg 61 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service