Intelligent Advisor
Discussion List
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …Martijn Tromm 81 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service -
Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…Brian Artman 61 views 3 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 81 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…Bishnu P 91 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating…User_2025-10-31-01-08-51-703 71 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …
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we have to implement standalone opa for our customer but we are not able to fetch the attributesSummary: we have to implement standalone opa for our customer but we are not able to fetch the attributes like personID , personNumber, employeeNumber . We suspect the i…Ravish Kumar Singh 71 views 2 comments 0 points Most recent by Ravish Kumar Singh Intelligent Advisor for B2C Service
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…Muthulakshmi 51 views 3 comments 0 points Most recent by Muthulakshmi Intelligent Advisor for B2C Service
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Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 41 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek Intelligent Advisor for B2C Service
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 51 views 2 comments 0 points Most recent by Jason Phillip Intelligent Advisor for B2C Service
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…Shijil 51 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…Patrick Duhaime 41 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service -
Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…Hesham Sleem 22 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 75 views 3 comments 1 point Most recent by Mayur Vaghani Intelligent Advisor for B2C Service -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…User_2025-03-07-01-32-42-212 41 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service